Telephone Customer Service and Sales Training

E-learning  ð  DvD Video  ð  Onsite Workshops  ð Teleseminars

High quality telephone skills training for less than $45 per person!*

The Phone Skills Trainer^® is a comprehensive telephone skills training program that improves the way your CSRs communicate with customers. The time-tested skills and techniques are proven to drive higher revenue, lower customer turnover and reduced stress on your customer contact team members.

The complete 6-module program can be delivered online or with DvD videos for individual self-paced learning, or through onsite classroom workshops.

Your CSRs can start this telephone skills training program today, and you'll be seeing immediate results! 

*For a single module. Some organizations only need to deliver one module ("Essential Telephone Etiquette" is the most common) to their CSRs, while others deliver more, up to the entire 6-module program)

Phone Skills Trainer^® is designed with long-term reinforcement that assures significant skill development.

Whether you wish to have the training delivered online or on site, by your training staff or ours, we have a broad range of learning resources to help:

þ Online Training

þ DvD Video

þ Facilitator Guide

þ Participant workbook

Your employees will learn phone etiquette and other telephone skills, delivered in small "learning bites" that minimize the downtime of your sales and service staff.

This telephone skills training program is time-tested and proven to produce the results you are looking for.

or call 763-390-2430  

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