The Handling Complaints module focuses on helping CSRs deal with complaining customers. The lessons in this module include information regarding how to:
This module is divided into 5 daily lessons. The structure of this course helps you avoid many of the most common training errors for telephone customer service representatives.
Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.
The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.
Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery.
Please note: when you place your order at www.shop.frontlinelearning.com you can receive a 10% discount by using the promo code: OFFICESKILLS10
or call 763-390-2430
Phone Skills Trainer Modules: