Phone Skills Trainer™ Facilitator & Coaching Guide

If you have an internal training team who would like to deliver Phone Skills Trainer workshops for your organization, this Facilitation & Coaching Guide will provide al of the resources you need including:

Fully scripted workshop for a 6 core modules
PowerPoint^®presentations for each workshop.
DvD video to support each workshop
Handout masters which can be duplicated

Note - some organizations deliver their first Phone Skills Trainer workshop with the help of one of our certified trainers. Having these individual co-train with your internal training staff may be the best way to prepare them to deliver the workshops on their own.

Please note: when you place your order at www.shop.frontlinelearning.com you can receive a 10% discount by using the promo code: OFFICESKILLS10

or call 763-390-2430

Phone Skills Trainer Modules:

Essential Telephone Etiquette
Positive and Productive Language
Service-Oriented Attitude
Handling Complaints
Energy and Stamina
Solving Problems