Phone Skills Trainer™ Participant Workbook

This development guidebook is designed to work as an effective reinforcement resources for any type of Phone Skills Trainer program delivery. While it is not required, it can be a very helpful tool for those who are completing the e-learning courses or DvD modules.

The workbook includes content that is aligned with all 6 of the core learning modules. Plus there are exercises and a development action plan for every module.

This workbook can reinforce self-paced learning or a group workshop.

Please note: when you place your order at www.shop.frontlinelearning.com you can receive a 10% discount by using the promo code: OFFICESKILLS10

or call 763-390-2430

Phone Skills Trainer Modules:

Essential Telephone Etiquette
Positive and Productive Language
Service-Oriented Attitude
Handling Complaints
Energy and Stamina
Solving Problems