Use promo code OFFICESKILLS10 to receive a 10% discount. Brought to you by OfficeSkills.org
 

 

The Consultative Telephone Selling module focuses on helping telephone sales representatives develop the skills and habits needed to be effective consultative salespeople.

This module is based upon Frontline Learning's highly regarded REAL Selling™ program,  and is designed to help salespeople learn:

  • How to gain quick rapport over the telephone and avoid the "oh no, it's another telemarketer" response from customers.

  • How to "earn the right" to ask questions and identify needs.

  • How to ask questions to identify the "need behind the need."

  • How to intensify the customer needs that are most relevant to your products and services.

  • How to confirm needs before presenting solutions.

  • How to link your product and service solutions to customer needs.

  • How to gain commitment (close) effectively.

Additional training tools and resources will be available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery.

Please note: when you place your order at www.shop.frontlinelearning.com you can receive a 10% discount by using the promo code: OFFICESKILLS10

 

or call 763-390-2430  

 

  

 

Phone Skills                   Trainer Modules:

 

 

 

Now also available as a video or audio podast!