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The Solving Problems module focuses on helping CSRs work with customers to solve problems, from simple to complex. This includes:

  • Solving simple problems quickly.

  • Using a process to solve more complex problems.

  • Clarifying customer expectations for fixing the problem.

  • Developing out-of-the-box creative solutions.

  • The power of customized solutions to help the customer feel they are really being taken care of.

  • Ensuring that solutions work for the customer AND the company.

  • Knowing when a problem cannot be solved - and how to explain this to the customer.

Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.

Please note: when you place your order at www.shop.frontlinelearning.com you can receive a 10% discount by using the promo code: OFFICESKILLS10

 

or call 763-390-2430  

 

  

 

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Now also available as a video or audio podast!