Delivery Options
Our certified Master Facilitators can
deliver high-impact training onsite for your organization, focused on
experiential exercises and new skill development. But for many
organizations, setting aside the time (from a half day to 2 full days)
can create scheduling challenges and can also be cost prohibitive.
Our e-learning and DvD video training
solutions were designed specifically to deliver high-impact training in
a flexible and affordable manner.
Whatever training delivery options you
select, you can be assured that the time, money and resources you invest
with the Phone Skills Trainer will produce a solid return.
Onsite Training
Our unique onsite training approach can take two forms. If you have
internal employees who can effectively deliver interactive training, we
can provide a Facilitation and Coaching Guide, Participant Workbooks and
other reinforcement tools to help your staff deliver a first rate,
effective Phone Skills Trainer workshop. Typically this workshop is
presented in a series of 6 “mini-modules” each lasting less than 40
minutes and delivered over the course of six weeks. This spaced learning
has proven to be highly effective when using internal trainers.
When using our own certified Master Facilitators, spaced learning is typically
cost prohibitive – few companies can afford to pay an outside trainer to
travel and deliver a 40-minute workshop, once a week for six weeks.
So our internal trainers typically deliver all six modules during a
half-day or full-day training session, then provide reinforcement tools
to keep the training alive for the long term.
e-learning / web Seminars
Unlike our customized onsite training courses, our e-learning courses
are designed for any company to attend at any time. We'll cover the
solid, professional customer service techniques that are vital for
anyone in a phone intensive environment. Just request a free preview to
learn more.
Onsite Training Workshop
Our unique onsite training approach can take two forms. If you have
internal employees who can effectively deliver interactive training, we
can provide a Facilitation and Coaching Guide, Participant Workbooks and
other reinforcement tools to help your staff deliver a first rate,
effective Phone Skills Trainer workshop. Typically this workshop is
presented in a series of 6 “mini-modules” each lasting less than 40
minutes and delivered over the course of six weeks. This spaced learning
has proven to be highly effective when using internal trainers.
When using our own professional trainers, spaced learning is typically
cost prohibitive – few companies can afford to pay an outside trainer to
travel and deliver a 40-minute workshop, once a week for six weeks.
So our internal trainers typically deliver all six modules during a
half-day of full-day training session, then provide reinforcement tools
to keep the training alive for the long term.
So the choice is yours, and no matter what training format you choose,
you can be assured that every training dollar and hour you spend with us
will be a solid investment.
Please note: when you
place your order at
www.shop.frontlinelearning.com
you can receive a 10%
discount by using the
promo code:
OFFICESKILLS10
or call 763-390-2430
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